10-digit account number exactly as shown on your latest bill. If your account number is incorrect, your application cannot be processed. If you do not have an account number or cannot find it, please reach out to Customer Service, High Consumption Unit, at 415-551-4780 (Monday - Friday, 8am - 5pm except holidays) or email [email protected].

Exactly as shown on your latest bill

We need your email address so we can send you a confirmation of your application submission and any subsequent communications regarding your application. Please make sure that "[email protected]" is in the safe sender list of your email application.

Period in which leak occurred.

Repairs must be promptly made and reported to be eligible for the leak allowance credit. If the date of repair is unknown at the time the leak allowance credit is requested, the date on the proof of repair will be used as the date of repair.

Visible leaks, such as leaking pipes or fixtures, which have been promptly reported and repaired may be given a leak allowance credit of 50% of excess water delivery. Concealed leaks, such as an underground pipe leak or coupling leak, which have been promptly reported and repaired may be given a leak allowance credit of 100% off excess water delivery.